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Powerful Formula
Made in U.S.A
100% Natural
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FAQ'S

SHIPPING

Which countries do you ship to?

We ship to the U.S.A. as well as European countries. If your country is not listed in our order page, please contact our Customer Service and we will be happy to help you.

How long will delivery take?

After an order is placed, it will then be processed, packed, and shipped within 24 to 48 hours from our warehouse in California. The average delivery timeframe for our courier service provider is 2 - 5 days in the U.S.A. and 10 - 15 days to most European countries.

Do you provide a tracking number?

All orders are shipped through DHL, with assigned tracking numbers, signature confirmation upon delivery requirement, and postal insurance coverage on your packages.

My order arrived damaged, what should I do?

If your package appears to be damaged or if the products itself would show signs of deterioration that it's not itable for human ingestion, DO NOT ACCEPT THE DELIVERY, immediately contact our Customer Service for further advice, and we would gladly arrange a new shipment for you.

Please kindly provide

  • Specific description on the condition of the package received during delivery.
  • Photographs of the interior and exterior of the package and products received.

We reserve the right to reject claims which are insufficiently supported by authentic documentation or have failed our evaluation procedures upon verification. However, we would like to let you know that once you sign and fully receive the parcel, it will be considered as accepted, and complaints about deterioration made afterwards are unacceptable.

I'm ordering outside of the U.S.A., are there any taxes to be paid on delivery?

If you order from outside the USA, you are primarily responsible in paying all kinds of import taxes and customs duties which applies to your package and charged by your country destination.

How much is the shipping cost?

The shipping is free.

One or more items are missing from my package, what should I do?

Our fulfillment center uses electronic bar codes and weight control devices to make sure that all orders are complete and fulfilled, before packages are assembled based on the order details of each customer, and prepared to be submitted for shipment. However, if one or more products are missing from your ordered package, please contact our Customer Service right away.

All claims for missing item(s) regarding orders must be made within 48 hours after receipt of the parcel, and failure to conform with this condition would result to ineligibility to file a claim.

Our company shall subject all claims made on missing item(s) on orders to full validation and authentication on the truthfulness on all submitted claims. These claims must be properly documented by the customer, and he/she must provide genuine proofs to warrant such claim, including but not limited to the following:

  • Specific description on the condition of the package received during delivery.
  • Photographs of the interior and exterior of the package and products received.

We reserve the right to reject missing items on orders claims which are insufficiently supported by authentic documentation or have failed our evaluation procedures.

I've received my order but changed my mind, can I send it back?

Yes. You can ship your order back to us within 30 working days after delivery, and you ought to shoulder the shipping cost of the returned package. Make sure that when you return your order to us, it must be sealed in perfect condition.

If the product seal is broken, tampered or removed, order returns are unacceptable, and refunds no longer applies. Once we receive your returned order in our warehouse, it will then undergo quality control inspection and we will certainly process your refunds if your returned orders have passed our quality control screenings.

My order is late, I think it has been lost, what can I do?

Our policy states that an order is considered lost if the package has not been delivered to the customer within 30 working days after the order was placed.

In case this happens to you, kindly contact our Customer Service for assistance, and we will gladly process and send a new parcel, which shall serve as replacement for your lost order. As a matter of insurance policy from us, which you have consented once you place an order, no refunds are made for lost parcels, and that we will only provide our valued customers with product replacement for parcels which are considered to be lost shipments.

All claims for lost shipments must be made within 40 days after the expiration of the 30 working days timeline for orders which are considered to be lost shipments. Should you fail to comply with the given time period for filing a claim, your insurance coverage is deemed to be null and void.

In order to avoid scams made by individuals who are attempting to defraud our postal insurance policies by making claims for lost packages while already in possession of the original orders that we shipped. Our company reserves the right to conduct thorough evaluation on the truthfulness and authenticity of all insurance claims made for lost parcels, even before we could begin to authorize the reshipment of the insurance coverage given for lost parcels.

How do I enter my address correctly?

Our fulfillment and ordering system is fully automated. You need to make sure that you provide us with your correct and complete shipping address while placing your orders. Do not forget to include useful information regarding your address such as: Name of Building, House Number, Floor, Unit, Postal Code, State, Country, Phone number, and other important details to help our courier service provider in delivering your parcels on time.

We assure you that all proprietary information that you will provide us will be treated with utmost confidentiality. Hence, your phone numbers will never be utilized for marketing purposes, and will only be used by our shipping provider in order to contact you about your parcel delivery or in case of failed delivery.

I've submitted an order and changed my mind, can I cancel?

Once your purchase order has been successfully completed in our website, your order details are immediately sent to our warehouse fulfillment center for processing, packing and shipment.

When our fulfillment center receives customer orders, it cannot be changed, modified or cancelled anymore.

Our internal fulfillment system is fully automated, which means that cancellation of a completed order is almost impossible, since we cannot easily stop the process, or redirect the orders to a different shipping address, nor attempt to alter the quantities of a particular order. Hence, these regulations are included in our Terms and Conditions that you have agreed to once you have placed your order.

As an alternative, you will have to wait for your delivery to arrive and simply refuse to receive the package. Afterwards, our courier provider will then send the package back to our warehouse for quality control checking, and we will automatically process your refunds after your returned package have passed our quality control screenings.

GENERAL INFORMATION

Is the product in stock?

We always keep a high quantity of stocks in our fulfilment center and warehouse. Although it is extremely unlikely that we will have an outage of stocks, if this happens, our contingency plan is to stop accepting orders from our customers.

Where can I view the status of my order?

After successfully completing your order from us, an E-mail is automatically sent to you which should contain the confirmation of your order and steps of our order process.

If you haven't received an E-mail from us, please check your E-mail Account under SPAM E-mails to check if it's there.

If you still could not find the confirmation E-mail, please contact our Customer Service straightaway for further assistance and we will be glad to help you.

Our courier service provider is DHL. All our shipments are equipped with package tracking numbers, require­ment of signature confirmation upon delivery, and postal insurance overage for the orders.

To track your order, head on over to DHL website (www.dhl.com) and key in the tracking number given to you and from there you can check the status of your package.

How can I contact your Customer Service?

You can contact our Customer Service through our E-mail: contact@newsneaker-asia.com or by phone +1 424 571 5926.

Will my personal information be forwarded to third parties?

Based on our internal policies, we maintain a high degree of confidentiality on all data and information regarding our customers. We ensure that all your personal or proprietary information will be protected from disclosure to third parties. Rest assured, these informations will only be used by our courier service provider for the shipment and delivery of your orders.