All orders are final, once you have completely placed an order, it is no longer cancellable, modifiable, alterable in quantities, redirectable to a different shipping address, nor even returnable unless authorized by the support and logistics department.
We utilize automated systems to ship your ordered products as quickly as possible to ensure timely delivery. If you have placed an order and wish to have it canceled, we will do our very best to process your cancellation request prior to your order shipping.
If your order has already been shipped, cancelation cannot be easily be done or effected.
A product can then only be returned once our qualified support staff issues a Return Merchandise Authorization (RMA). Purchases can only be returned within fourteen days of arrival.
Once an authorization has been provided by our Customer Support to your returnable order, you will need to comply with the following instructions:
Furthermore, please make sure you comply and carryout the foregoing directives:
We generally accord our customers with a seven (7) days period in order for you to report and file a claim any damaged packages and products. Should you fail to meet the terms in the given period to file a report, these claims are deemed unacceptable and instantly voided. However, if the customer fully signs and receives an alleged damaged parcel, it will be construed to be accepted, and complaints made thereafter will be invalidated or nullified.
We remain resolute in our policy to reject claims for (i) damaged parcels, (ii) missing items, or (iii) order returns, which are insufficiently supported by authentic documentation or have failed our evaluation procedures upon verification of those claims made.
Products that are returned without a Return Merchandise Authorization (RMA) issued by our Customer Support Team will not be accepted. This also applies to packages returned without an RMA, that are damaged, altered, have broken seals and labels, which are considered non-resalable or not suitable for consumption. The aforementioned conditions would automatically void all claims under the return policy.
Shipping and handling, postal and inspection charges are non-refundable.